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About 'Touchpoint'
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Systems Thinking
Touchpoint
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.
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Systems Thinking
Service Design Network
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Touchpoint
Jun 2, 2021
Implementing Policy through Systemic Design
This article shows how a systemic design approach was used…
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124
1 response
Service Design Network
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Touchpoint
Jun 2, 2021
Meet the service designer: Natalie Kuhn (she/her)
Along with fellow service design pioneers in the New…
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57
Service Design Network
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Touchpoint
Jun 2, 2021
Combining Service and Systemic Design in Norway’s Public Sector
Service Design is currently dominated…
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135
3 responses
Service Design Network
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Touchpoint
Jan 29, 2019
Business Origami
A tool for designing complex service systems
by Rachel Jones and…
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21