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What We Can Learn From the World’s Most Customer Centric Companies
What We Can Learn From the World’s Most Customer Centric Companies
The most successful global brands work to cultivate all points of communication with customers. Whether it’s through support interactions…
Chelsea Gallagher
Dec 15, 2016
Can a Localized E-Commerce Site Really Increase Sales?
Can a Localized E-Commerce Site Really Increase Sales?
How many languages is your e-commerce site available in? If the answer is just one, you might want to reconsider. Whether you’re looking to…
Chelsea Gallagher
Nov 10, 2016
Customer Support’s Evolution in 2016
Customer Support’s Evolution in 2016
Customer support is continuously evolving to better suit the needs of consumers and foster a more positive connection between brands and…
Chelsea Gallagher
Oct 20, 2016
Catering to Global Customers
Catering to Global Customers
Where to Start?
Chelsea Gallagher
Sep 21, 2016
Want to Improve CSAT Scores? Rethink Your Marketing and Support
Want to Improve CSAT Scores? Rethink Your Marketing and Support
Customer happiness, or at the very least satisfaction, is important for a number of reasons. For starters, it serves as an indicator of…
Chelsea Gallagher
Sep 2, 2016
Why Customer Support Should Matter to Your Entire Team
Why Customer Support Should Matter to Your Entire Team
“If I Have to Learn Java, You’re Gonna Acquaint Yourself With Customer Support Best Practices” -Your CEO
Chelsea Gallagher
Aug 16, 2016
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