UX for Bots

How to design a chatbot that can actually chat

Let’s face it, have you ever had a real conversation with a chatbot? An…

Artificial Empathy Systems and Design Research at Scale

Fixing Chatbot Usability Problems

Using FBM 1.4 updates: menu tiers, menu localization, deep linking and FB Messenger rooms.

For the past few months, we have been working on localizing a WeChat-based, English-language-training bot for Facebook Messenger. The prompt/response…

Ethics in designing AI Algorithms — part 3 (final)

Ethics in designing AI Algorithms — part 2

Can an AI algorithm outsmart a human? Well, AI algorithms have beaten a person in a…