Postmortem of a Venture-backed Startup

Lessons Learned from the rise and fall of @Sonar

J, K, or How to choose keyboard shortcuts for web applications

Keyboard shortcuts are a powerful…

Fonts have feelings too

Why Medium makes you feel so damn good

I’ve noticed how seemingly small things like font and the spacing between letters can impact how I feel when reading online.

Play by your own rules.

A little over a year ago I joined Facebook as a Product Manager. I work with the Pages, Location, and Events teams…

The Facebook experiment has failed. Let’s go back.

Higher or Lower?

Making sense of usability findings with criteria based severity ratings

Having completed a number of broad usability labs over the last couple of months, I've had the opportunity to refine many of my processes, one of which is…

Left or Right?

Using the Gutenberg principle to decide layout and increase conversion

I was recently asked to spend a couple of hours providing a top line review of one of our clients’ websites to identify any ‘quick wins’. Without access to…

Stealing Traction: How Youtube, Paypal, StumbleUpon and AirBnB Grew Through Piggybacking

Design patterns in viral growth

One of the key challenges of creating a two-sided network is deciding how to get both sides on…

The Internet of Things (and the myth of the “Smart” Fridge)

“Of Course” Design

When people try to design magical interfaces, they’re often aspiring for the “wow” moment, but that’s the wrong focus. Designers should instead be focusing on “of course” moments, as in “of course it works like that.” Most product design should be so obvious it elicits no response.