Although we weren’t around for it, agile, lean transformations have been around for more than a century:
It is said that hindsight is 20/20. But is it? What I’ve learned in Interacting with Individuals (Agile Value#1), is to listen for assumptions. I am humbly aware of how crucial this is from when I made assumptions and…
In this, the third of a series of blog posts from the Value Stream Management Consortium, our experts weigh in on, “Is THIS a value stream?” This time, we’re looking at Customer Journeys.
When I left Forrester in 2018, our research teams had conversations about Value Stream Management (VSM) but at that time many of our enterprise clients had started their DevOps and Agile journey and thought that VSM would distract them…