Say hello to Emma, Jenny, Amy, and Lingjing

In the past few months we’ve brought on eight team members to support our work in the UK, Australia, the UAE, and beyond. And as an introduction, we’ve asked our new teammates a few questions about themselves, their backgrounds, and why they’re committed…

Putting the “design” into organisation design

In an age where only the sleekest products and most radically different services capture the public’s imagination, the art of designing effective organisations can feel decidedly unsexy.

The council, the cook and the diner: Casserole Club in Australia

(Photos: Rob Gateley. Reproduced with the permission of Macedon Ranges Shire Council)

FutureGov’s community food sharing project Casserole Club is up and running in Australia. And it’s off to a…

Five tips for good onboarding (and what we’re doing about them)

Onboarding — the way we get people from an initial email to being active users — is a really important part of any product. Even though it’s something people might only see once, it plays important roles: it teaches…

7 lessons in innovation from running the Wakefield Lab

After six months setting up and running a innovation lab in Wakefield Council, we’ve got some lessons and observations we’d love to share.

Seven lessons from seven years of product design

As the Head of Product Design at FutureGov, I’ve worked across all of our products — Patchwork, Local Offer, Lantern, Doc Ready, PopCash, Simpl, and a plethora of prototypes. I know how much product design is part of FutureGov’s DNA; we build…

One Year in FutureGov

FutureGov’s seventh year has been one of our most memorable. In just twelve months we’ve introduced service design to the UAE, watched Patchwork spread across Australia, and made a difference in UNDP offices across the globe.