Hospitality: A Minefield for Customer Experience Expectation Gaps

The Violence of The Customer Experience Economy

It is not the employer who pays the wages. Employers only handle the money…

Surprise and Delight or Forget Effortlessly

Customer Experience is everything perceived, felt and remembered by a customer…

Starbucks Goes to Italy

With 28,000 stores worldwide, Starbucks is no stranger to international markets. However, its new arrival in Italy is…

Announcements from the #AppleEvent Today

Apple’s annual September event took place today, and the company introduced three new iPhones (iPhone XR, iPhone XS, & iPhone XS Max) and a new Apple Watch (Apple Watch Series 4).

SurveyMonkey IPOs Today in Industry Milestone

VMK Inc., the parent company of SurveyMonkey, is going public today.

The San Mateo startup hopes to raise up to $171 million in an offering that could give it a market cap of around $1.4 billion if it hits the top of its…

How Retail Is Reshaping Into Experiences

Many of the brands millennials and Gen Z shoppers are turning to today have done a…