How to Get Thomas Cook Delayed /
Canceled Flight Refund

If your flight was unexpectedly cancelled or delayed for more than 3 hours, you are entitled to compensation up to 600€ from the Thomas Cook airline. It is clearly stated in EC Regulation 261/2004.

In order to get your Thomas Cook compensation, visit Airhelp website and check whether your flight satisfies all the conditions. You will access a very user-friendly calculator with intuitive interface and discover which of your rights could be enforced by experts.

Have you ever heard about legislation which regulates the delayed or canceled flight compensations?

These are EC Regulation 261/2004. Thomas Cook Airlines are under those laws too. According to this rules, you can get compensation if your flight was delayed more than 3 hours or it was canceled without prior notice of 14 days at least. Depend on the time of delay and the destination you can be eligible for up to 600 € for flight delays of 3 hours or more, flight cancellations or overbooking.

We offer a Flight Compensation Checker if you want to find out how much you can get back. You should get a refund when your trip was spoiled because of the airline issues. The information about Thomas Cook flight delay compensation you can also find on our site. It is easy to fill the claim; you need to provide details about the number and date of your flight, the reason of delay or cancellation and your contact information.

Thomas Cook Airlines Reviews and Awards

SkyTrax has rated Thomas Cook Airlines, 5 out of 10 stars regarding the quality of services and performance, based upon more than 580 customers. Thomas Cook Airlines, UK has received 3 stars out of 5 for in-flight services like food and beverages, staff service, seat comfort and value for money and 2 stars out of 5 for in-flight entertainment.

Thomas Cook Airlines has won “World’s Leading Charter Airline” and “Europe’s Leading Charter Airline” awards in consecutively 3 years, 2017, 2016 and 2015; “Europe’s Leading Tour Operator” Award in 2014, “World’s Leading Tour Operator Website 2013” Award in 2013, and “Europe’s Leading Tour Operator 2013” Award provided by “World Travel Award”.

Thomas Cook Flight Delay Compensation, Cancellations and Boarding Problems

Thomas Cook Airlines are under EU legislation, so they should always follow these rules in case of denied boarding incidents, flight cancellations or delays. That’s why if you travel Thomas Cook Airlines and your plane was delayed more than 3 hours, or you got a notice about flight cancellation you should get a refund. The situations when you were denied boarding because of overbooking you can also get the compensation. In any case, you can get up to 600€.

Do you know your rights? For 2 hours and more delays, you should be provided with vouchers or coupons for free food and drinks as well as 2 calls or emails. If your flight is delayed overnight, the airline should give you accommodation and transfer to the hotel and back. You should contact the airline staff to get information about the details.

Thomas Cook Flight Delays and EU Air Passenger Rights

Any flight from EU airport as well as from a non-EU airport with EU airline to EU destination should be provided with EU Regulation 261/2004. These laws guarantee air passenger rights. However, the refund depends on some specific conditions, but there are some exceptions.

For example, you are not eligible for compensation if the flight was delayed or canceled because of reasons which are not under the control of the airline. These can be airline’s staff strikes, natural disaster or security concerns such as fear of a terror attack.


  • if your flight was delayed more than 4 hours and the length of your trip is 3500 km and more;
  • the flight was delayed for 3 hours and the range is 1500 km between the EU airports or more;
  • as well as delay of 3 hours and the distance is less than 1500 km you should fill the claim form and could be eligible for refund.

The canceled flights are also mentioned in this legislation. You can get the compensation in the situation of Thomas Cook canceled the trip. If you do not get the prior notice about the delay or cancellation of your flight, you can get up to 600€ compensation according to EU legislation. However, you should remember that all the rules work only for delays more than 3 hours.


  • If you fly up to 1,500 km or less, then you can claim up to €250
  • And over 1,500 km flight length you can claim up to €400


  • If your flight length is up to 1,500 km or less, then you can get up to €250
  • If your flight length is more than 3500 km and flight delays between 3–4 hours, then you can get up to €300
  • And if the distance is more than 3500 km and flight delays more than 4 hours, then you can get up to €600

How Can You Check Your Eligibility?

You can claim for compensation if your plane departs from any airport in the EU (with any airline) or arrives in the EU (with an EU airline). You should not be an EU citizen to claim for refund. The EU legislation applies to EU airspace and airlines.

In What Cases You Can Claim for Thomas Cook Airline Compensation?

In a situation when you are Thomas Cook passenger, and your flight is delayed for more than 3 hours or even canceled you can get your money for the ticket back from the airline. There are few reasons for that such as overbooking or missing the connecting flight because of the current flight delay. There are different services for checking that features.

Of course, it is difficult to know all the nuances if you are not a layer. AirHelp can be useful. All we need to know are some details about your flight such as flight number, time of delay or reason of cancellation, the flight date, and your contact information. Our specialists are genuine professionals, and they will fill the claim for you and contact the airline to get a refund for you. At the same time, you can use our flight compensation calculator to find out how much money the airline should give back to you.

AirHelp Is Your Easiest Way to Get a Refund

Are you sure that you know all of your rights as an air passenger? Oftenly, passengers feel frustrated in case of delayed and canceled flights. They need to change plans and do not think how to get compensation or even do not know about such an opportunity. Here at AirHelp, we are always ready to do the best for you. We know all or almost all about EU air rights and are prepared to fill a claim for you in a case, for example, Thomas Cook canceled flights.

On our website, you can find a flight compensation calculator. This is a handy online tool if you want to know what compensation you can get. It does not matter if you use it or not, because we can claim to the airline for you, anyway.

We also have a special tool called flight tracker. With this feature, you can check your flight status. To do such operation, you should provide some information about your flight. You need to point the flight date and number and the reason for the flight delay or cancellation. You can also provide additional information about yourself and other passengers of your plane for whom you would like to claim the refund. Our legal counsel and experts will do their best to help you via online chat on our website.

You Should Not Pay If You Do Not Get Your Money Back with AirHelp

Thomas Cook airlines are under EU legislation so you can be sure that your rights in case of flight delay or cancellation will be kept. Moreover, the air passengers also can claim for compensation for the inconvenience caused to them according to this rules. With the help of AirHelp, you can save your time and nerves in claiming process because our specialists will do all for you.

We always encourage passengers to fill the claim themselves beside it is not difficult to do that after looking through the information on our website. However, we can help to fill the application for a little commission fee. We will get it only if your request is successful. As we always say, no win no fee basis.

How To Claim Refund?

AirHelp claiming process is straightforward to use and to provide us the desired information doesn’t take more than 3 minutes of your precious time. We have access to a lot of information on flight delay and cancellation to claim flight compensation for your delayed or canceled.


Flight delays could happen quite often, especially in summer 2018, when the sudden rise of problems among airlines including Thomas Cook happened. 
Don’t neglect the denied boarding due to overbooking. It qualifies as a reason for the compensation as well.