Top stories published by Business Change and Business Process in March of 2011

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Top Stories published by Business Change and Business Process in March of 2011

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2011

March

Jeff Yablon in Business Change and Business Process

Mar 28, 2011

QR and Bar Codes, Scanners, and Supermarket Customer Service

I spend a lot of time thinking about customer service. If you read these words regularly, you know that customer service is so important an idea around here that we’ve gone so far as to erect The Answer Guy’s Customer Service…

Jeff Yablon in Business Change and Business Process

Mar 16, 2011

Negotiation 101: Use Every Tool You Have for Business Change

Negotiation is simple: He who has the best information wins.

I’ve said that for — yikes — decades, and something I read last week made me realize just how important the idea is.

Jeff Yablon in Business Change and Business Process

Mar 21, 2011

Survey Says: Even If You Use Facebook, You Don’t Trust It!

I’ve been pretty clear about how much I hate Facebook. OK, so I’m cranky and I hate other things too. I Hate Texting, for example.

Jeff Yablon in Business Change and Business Process

Mar 9, 2011

Google Buys Hubspot, Likes Content Farm SEO

When Google admitted that they don’t know how to do SEO, we should have known something was up. It’s taken a bit over a year, the content farm wars are in full swing, and now we can see what’s really happening:

Jeff Yablon in Business Change and Business Process

Mar 17, 2011

How Google Custom Search Works

Last week, I told you that Google had turned on a feature that lets you exclude web sites with spammy content from your future searches.

Well, the “exclude what you hate” feature is live. I noticed it yesterday for the first time and poked around a…

Jeff Yablon in Business Change and Business Process

Mar 15, 2011

Watch Movies? Like Music? Run a Server? Get Ready to Pay.

The all-you-can-eat train is coming to the end of its tracks.

Every now and then I come across someone who’s still paying by the minute to make phone calls. If you’re very young you might not even know…

Jeff Yablon in Business Change and Business Process

Mar 24, 2011

The Future Of Internet Advertising? Cute Kittens

So I’m looking at this picture of a cute kitten. No, a VERY cute kitten. Let me be clear: I’m a dog person; for a kitten to strike me as cute it needs to be one seriously cute kitten.

Jeff Yablon in Business Change and Business Process

Mar 23, 2011

What If A Studio WANTED You To Pirate Their Movies?

Hey! I Got Something For You. Come Over Here … Just a Little Closer …

Here’s where the GOTCHA! usually comes in, right? Boogie man jumps out and grabs you. You’re thrown into the back of a panel truck, never to be…

Jeff Yablon in Business Change and Business Process

Mar 10, 2011

Rock Star SEO & Business Change: Jagger, Grateful Dead, Axl

I may never get to be a Rock Star, but lately our Search Engine Optimization sure has brought me closer to a few of them.

As I write this post, if you check with Google you’ll find that Answer Guy…

Jeff Yablon in Business Change and Business Process

Mar 2, 2011

Axl Rose: Business Change Agent ?

Last week I promised you a piece about Axl Rose. Sound like a silly idea? Nothing to do with business change?

Wrong. Axl Rose represents the epitome of business change . . . just the wrong kind.

These were the top 10 stories published by Business Change and Business Process in March of 2011. You can also dive into daily archives for March of 2011 by using the calendar at the top of this page.

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Business Change and Business Process

Talking About Business Change is Easy. MAKING Business Change is Not.

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