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All Stories published by Business Change and Business Process on January 12, 2012
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Go to the profile of Jeff Yablon
Jeff Yablon in Business Change and Business Process
Jan 12, 2012

Oh, I’m Not Done With Verizon Wireless. I’m Not NEARLY Done.

When I went so far yesterday as to state that Verizon Wireless Customer Service is a model for what’s broken in the USA, and re-name The Answer Guy’s Customer Service Wall of Shame to the Verizon Wireless Customer Service…

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January 11, 2012
January 13, 2012
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Business Change and Business Process
Talking About Business Change is Easy. MAKING Business Change is Not.
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Go to the profile of Jeff Yablon
Jeff Yablon