Either you have it or you don’t.
A couple of weeks ago, I wrote about how Apple’s ongoing battery life fiasco — and…
One of the biggest and worst reasons businesses fold is bad customer care and or support. One of my…
Is customer centricity just another fluffy business word that consultants use or is…
Innovative customer service is the fundamental differentiator in the current competitive market. The concept involves connected…
The utility industry growth, which was considered to be quite static in the past, is now…
The ‘customer’ element is crucial to the continued success of every business. Much emphasis has been laid on…