A couple of weeks ago, I wrote about how Apple’s ongoing battery life fiasco — and…
The utility industry growth, which was considered to be quite static in the past, is now…
Common reasons for this boil down to burnout, the feeling of ineffectiveness and lack of accomplishment. Failure to successfully prevent these will lead in your support staff to be unhappy, dissatisfied with opportunities for personal growth and eventually want to leave the team altogether.
Is customer centricity just another fluffy business word that consultants use or is…
Innovative customer service is the fundamental differentiator in the current competitive market. The concept involves connected…
The struggle of brands connecting to the consumers is not new to the world. Every now and…