Qualities of the Perfect Customer Service Representative

Customer service, if done right, can help draw positive feedback from clients and significantly improve a company’s revenue. However, failure to meet satisfactory levels of customer service can easily upset consumers and may bring…

Here’s Why Fortune 500 Companies Outsource Customer Service (and Why You Should, Too)

Outsourcing Social Customer Service: Good or Bad for Business?

How to Be a Company That Provides the Best Customer Service

Handling Irate Customers in Social Media: Delivering Good Social Customer Service

Customer Retention Strategies: A Definitive Guide

Customers are the lifeblood of any business, which is why companies often focus a lot of their efforts on continuously acquiring new customers. However, they fail to realize that what matters is not so much how many new customers you acquire…

Business and Social Media Strategies to Boost Customer Service Quality