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CXinnovations
"the art and science of facilitating communication between users and enterprises"
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Nu Echo
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Guillaume Voisine
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CXinnovations
Mar 28, 2019
Conversational UX for chatbots
An overview of essential discourse patterns, part 2
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148
Guillaume Voisine
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CXinnovations
Oct 15, 2020
Mandate: Possible
The conversational application
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Linda Thibault
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CXinnovations
May 14, 2019
Corrections in Conversational IVR — Part 2 · Nu Echo
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21
Linda Thibault
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CXinnovations
Jul 11, 2017
Waiting on hold shouldn’t have to be so painful
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66
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Guillaume Voisine
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CXinnovations
Aug 24, 2017
Working with IBM Watson Conversation
A developer’s approach to the workspaces
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Yves Normandin
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CXinnovations
Dec 11, 2019
Chatbots, Voicebots, IVA, IVR: Sorting through the confusion · Nu Echo
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Pascal Deschênes
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CXinnovations
Jul 27, 2017
Why Automated Testing?
Or the Benefits of Test Automation
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Guillaume Voisine
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CXinnovations
Jun 17, 2019
Dialogflow distilled: On error handling · Nu Echo
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Linda Thibault
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CXinnovations
May 27, 2019
How Far Can You Go? · Nu Echo
As conversational IVR designers and developers, our team is often asked…
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Lilian Guenu
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CXinnovations
Mar 22, 2019
Managing peaks with Amazon Connect
Focus on the customer experience
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222
About
CXinnovations
A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.
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