A couple of years ago, Tommi Moilanen and I published this post on Moment’s blog, reflecting on a three-day ethnographic observation around New York. In advance of the workshop I’ll be delivering with Christina Noonan at Interaction 17, I’m re-sharing this as an example of…
Whether it’s generative or evaluative, we do some form of user testing on just about every…
Earlier this year, I wrote the post below as a sidebar for The UX Careers Handbook. Meant to help an early career industrial designer decide whether UX is a…
On a recent round of customer interviews, we hosted GoToMeeting sessions from the comfort of our team room instead of trekking around the country or renting out a creepy room with two-way mirrors. Video chat…
