Don’t Play Slack-a-Mole

A quantified look at Instant Messaging

Everybody Cleans

Hang around our offices long enough and you’ll hear someone say “cleaning is a spiritual act.” You’ll try to figure out if…

Using Expensive Enterprise Software to be More ‘Lean Startup’

Here is an email I received from our…

How Motherhood Enabled Me to Excel in My Career

Moving to three-person engineering teams

Three-person engineering teams just work better. Everyone on a three-person team is more motivated because they feel like they own their work. They also deal with less overhead and nonsense. Yet three-person teams aren’t too small. They have just enough…

Unplanned User Research

Note: I wasn’t planning on writing a blog post today. I was planning on getting some stuff done and getting on a…

My Journey into Product Design

I recently moved from Mexico to New York to join Managed by Q as a product designer. Prior to joining Q, I worked as a freelance designer for several years. This varying experience enabled me to adopt a new perspective on design, by understanding the limitations of valuing…

Database-Backed Queues: Ensuring Data Integrity in a Distributed System

How we make atomic writes…

The Complementary Middleman

Part one in a four-part series on the future of service