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Doing Service Design at the National Lottery Heritage Fund
Documenting our successes and failures as we try to serve people better
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14 to 27 June 2022: What we learned about running away days for a disperse team.
14 to 27 June 2022: What we learned about running away days for a disperse team.
Reviewing an in-person away day. We talk about the nature of collaboration and how working in person helped us review work effectively.
Jamie Gibson
Jul 12, 2022
3 May 2022 to 16 May 2022 weeknotes: Research into 40% advance payments, design of completion…
3 May 2022 to 16 May 2022 weeknotes: Research into 40% advance payments, design of completion…
Research into 40% advanced payment for projects awarded between 10k to 100k
Jack Slater
May 23, 2022
19 April 2022 to 3 May 2022 Weeknotes: Arrears payments build, designs take shape and research…
19 April 2022 to 3 May 2022 Weeknotes: Arrears payments build, designs take shape and research…
Update on implementation of a new feature, collaborative design work and how we prioritise improvements based on research
Jamie Gibson
May 10, 2022
5 April 2022 to 19 April 2022: Support triage and progress update build
5 April 2022 to 19 April 2022: Support triage and progress update build
The weeknotes for this sprint are from Adam Lee, Software Engineer and Emily Fuller, Grants and Investment System Support Manager. We will…
Emily Fuller
Apr 27, 2022
23 February to 8 March 2020 Weeknotes: Salesforce, support and completion reports
23 February to 8 March 2020 Weeknotes: Salesforce, support and completion reports
Completion reports
Jack Slater
Mar 18, 2022
8 February 2022 to 22 February 2022 weeknotes: improving Welsh in the service and preparing for…
8 February 2022 to 22 February 2022 weeknotes: improving Welsh in the service and preparing for…
Welcome to this bumper edition of weeknotes written by Jamie and Abbie — our Sr User Researcher and Content Designer. In this post we’ll…
Abbie Foxton
Feb 28, 2022
11 to 24 January: redesigning our beta service based on users feedback
11 to 24 January: redesigning our beta service based on users feedback
The main work developed in this sprint has been refining the “Accept the grant” stage already developed in our beta new service. After…
Rosa Fernandez Cerdan | Rosikaa
Feb 7, 2022
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