Archive of stories published by Doing Service Design at the National Lottery Heritage Fund

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Jo Arthur in Doing Service Design at the National Lottery Heritage Fund

Jun 4, 2020

A completed affinity sort with a number of themes or clusters and large boxes at the bottom for questions, ideas or solutions

How we design: Prototyping

This is the first in a series of blog posts about “how we design” at the National Lottery Heritage Fund.

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Ellie Craven in Doing Service Design at the National Lottery Heritage Fund

Jul 1, 2019

How we work and why it matters

Recently, some of our colleagues at the National Lottery Heritage Fund have asked us to explain more…

Jo Arthur in Doing Service Design at the National Lottery Heritage Fund

Aug 12, 2020

Screenshot of the form to join the panel showing the section where we ask about how people identify

Setting up a research panel at the Heritage Fund

Rosa Fernandez Cerdan | Rosikaa in Doing Service Design at the National Lottery Heritage Fund

Mar 8, 2021

A screenshot of a digital whiteboard in Miro shows team member avatars above a stack of lego brick icons. Each lego brick represents a part of the digital service that is impacted by a change. Alongside each brick is a list of the disciplines or activities the team has identified as affected by a change to the part of the service the brick represents.

How to run a design workshop to approach the scale of a service

Ellie Craven in Doing Service Design at the National Lottery Heritage Fund

Sep 4, 2019

A Balsamiq prototype screen, showing a form page for grant applicants to add information about people working with them

Weeknotes: 22nd August — 4 September

We are the Digital Service Design team working at the National Lottery Heritage Fund. Our team…

Rosa Fernandez Cerdan | Rosikaa in Doing Service Design at the National Lottery Heritage Fund

Nov 18, 2021

Daily workout to strengthen Service Design practice in government

Jo Arthur in Doing Service Design at the National Lottery Heritage Fund

Mar 12, 2021

There are 11 pages in the payment journey on a blue background. Each page is too small to read

Accessibility testing the payment journey

What we found when testing our service with users of…

These were the top 10 stories published by Doing Service Design at the National Lottery Heritage Fund; you can also dive into yearly archives: 2019, 2020, 2021, and 2022.

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Doing Service Design at the National Lottery Heritage Fund

Documenting our progress as we try to understand and serve people better

More information

How we do user research analysis at the Heritage Fund

Shared purpose and a clear direction — building our first roadmap

How we’re trying to do better at understanding what our users want

How we design: Prototyping

How we work and why it matters

Setting up a research panel at the Heritage Fund

How to run a design workshop to approach the scale of a service

Weeknotes: 22nd August — 4 September

Daily workout to strengthen Service Design practice in government

Accessibility testing the payment journey

What we found when testing our service with users of…