Inside Intercom

Process for a product team can be suffocating, or process can be liberating. And no process at all? Well that’s fun for maybe a week or two…

When we revamped the Inside Intercom blog, we wanted to provide readers with a truly editorial experience — something you would get from…

“I sometimes laugh because here I am, sitting, looking at Excel spreadsheets and talking and worrying about margins. How have I become that…

Building a successful product means getting good at saying no. But exactly how do you say it? What if you’re on the front line…

Let me tell you a story.

Words in a product evolve. They start with the people who first invent the product and name its parts.

No matter how good your support team is, it’s an inescapable fact that some customers simply don’t want to talk to them.

Few industries are as prolific as the tech world when it comes to creating content. And we’re pretty good at consuming it.

When phones become more important than people, your productivity suffers.