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Intercom RAD

Stories from the Research, Analytics & Data Science team at Intercom

Go to the profile of Sam Torsney
Sam Torsney
Apr 11

One RAD Year

December 14th marked my first Interversary — one year since I joined Intercom. I wanted to take some time to reflect on that year.

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Go to the profile of Karen Church
Karen Church
Jan 20

RAD Team Rituals & Rhythms

The right team rituals and rhythms can help foster culture, build a strong sense of team, and ultimately drive…

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Go to the profile of Jennifer Murphy
Jennifer Murphy
Jan 10

Building and Sharing Customer Insights

A guide to creating customer fact sheets

At Intercom, we obsess about our customers’ success, and for a researcher this is at the heart of what we do. In recent years we have increasingly focused on upmarket…

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Go to the profile of Hayley Camille Morgan
Hayley Camille Morgan
Jan 7

You can’t always get what you quant: Bringing numbers to life through user research

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Go to the profile of Karen Church
Karen Church
Nov 8, 2021

How to Structure a Research & Data Science Team

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