Intercom RAD

Stories from the Research, Analytics & Data Science team at Intercom

Oct 21, 2022

7 Lessons on driving impact with Data Science & Research

Last year I gave a talk at a Women in RecSys keynote series called “What it really takes to drive impact with Data Science in fast growing companies”. The talk focused on 7 lessons from my experiences building and evolving high…

Cormac O'Dwyer

Jul 21, 2022

What’s the right level of design fidelity for user testing?

At Intercom, one of our product development principles is Think big, start small, learn fast. One of the ways we learn fast is by doing evaluative research to build confidence in the product design direction we’re pursuing. We…

Sam Torsney

Apr 11, 2022

One RAD Year

December 14th marked my first Interversary — one year since I joined Intercom. I wanted to take some time to reflect on that year.

Karen Church

Jan 20, 2022

RAD Team Rituals & Rhythms

The right team rituals and rhythms can help foster culture, build a strong sense of team, and ultimately drive…

Jennifer Murphy

Jan 10, 2022

Building and Sharing Customer Insights

A guide to creating customer fact sheets

At Intercom, we obsess about our customers’ success, and for a researcher this is at the heart of what we do. In recent years we have increasingly focused on upmarket…