To dbt or not to dbt

Lessons learnt from a year of implementing dbt at Intercom

How to Structure a Research & Data Science Team

Introducing RAD: Research, Analytics & Data Science in Intercom

RAD Team Rituals & Rhythms

The right team rituals and rhythms can help foster culture, build a strong sense of team, and ultimately drive…

The most underrated skill in Data Science: Communication

Building and Sharing Customer Insights

A guide to creating customer fact sheets

At Intercom, we obsess about our customers’ success, and for a researcher this is at the heart of what we do. In recent years we have increasingly focused on upmarket…

The Art of Hiring Great Data Scientists: Best Practices for Building a Strong Data Team

One RAD Year

December 14th marked my first Interversary — one year since I joined Intercom. I wanted to take some time to reflect on that year.

Are your insights reducing uncertainty or measuring risk ?

Sometimes our insights don’t “land”. Often this is because we have misjudged where our stakeholders are in their decision making process. Are they trying to understand the options available to them? Or are they trying to…

7 Lessons on driving impact with Data Science & Research

Last year I gave a talk at a Women in RecSys keynote series called “What it really takes to drive impact with Data Science in fast growing companies”. The talk focused on 7 lessons from my experiences building and evolving high…