the KeyReply blog

Announcing the new Digest.AI (formerly Slack Digest)

We’re excited to announce the brand new Digest.AI, helping you get digests of your Slack channels better and easier. In the past year since Slack Digest has launched, we’ve had many teams and communities getting more productive and saving…

7 great ways to add a chatbot to your business

Pick the right use case and reap the benefits of having an automated chatbot in your business

Take a course, be a Messenger bot ninja

We’ve launched a course to help answer all your questions about Messenger bots and how to strategize and build them

How should bots speak to humans?

BotSpeak database — 1 human, 200+ bots, 892 bot dialogs

TL;DR —Designing great bot dialog is tough but crucial to increase engagement. We talked to over 200 Facebook Messenger bots to extract conversation…

How to implement internal chatbots for team productivity & transparency

Other than customer-facing chatbots, internal-facing chatbots can be vital in increasing productivity and improving culture too

Developing the future of government–citizen interaction in Singapore

Fulfilling our purpose of making government information accessible to everyone

Customer Service today needs omni-channel support. How can contact centres keep up and improve their ROI?