The Meta Edge Group

The Transformation of CRM from Supplier-First to Customer-First (Part 1)

Belying its name, the domain of Customer Relationship Management (CRM) has never really been about looking out for the customer.

Digital Transformation vs. Incrementalism: Are You Making the Bets that Matter?

The Four Types of Product Leaders

I believe there are four types of product leaders in high tech companies that build products for…

Dogs May Want Your Dog Food, But Are They Eating It, Liking It and Gaining Nutrition?

“Are the dogs eating the dog food” is a widely used metaphor in board meetings, but has a deeper sub-text often left unexplored.

Why SalesForce Buying Quip Transforms the Scope of CRM

Why Twitter Moments is a Big Deal

I have to confess that I am a news addict. And have been for a long while.

Seeing the Whole: The Most Important Leadership Trait of Our Times

The Next Generation Systems Integration Firm

SIs need to transform operating models, business models…

Bullying at Workplaces: What People Often Experience at Work, But Don’t Talk About.