The Magic Question That Unsucks* NPS

Making NPS useful for product teams

HOW TO WRITE

A little-bit of hard-won wisdom I’ve managed to borrow* over the years.

Digital Transformation Is Not Innovation

This post was originally published to my newsletter subscribers (12k of them now). If…

How To Frame the Right Questions in Writing and Business Strategy

lessons from teaching college composition

When I taught first-year college composition I always told students that the writing they did for me would be useful and…

The Elephant in the Room is a Man

At the Women’s Breakfast at #LeanStartupWeek

One of our goals at Sense & Respond Press is to create a vital conversation across communities in business, technology, and innovation. Since these are fields…

Me? Write a book?

I stood at the front of the room as people filed out. My latest presentation just ended in solid applause. I disconnected my…

Help us craft the subtitle for our book — Social By Design.

The subtitle we have may work, but we…

Why Social by Design?

The jig is up.

For over a decade we’ve watched as Social connection and collaboration in…