How to set up Facebook Messenger for Business to Consumer Messaging

Food Delivery Apps and Customer Experience

In the first half of 2018 the total value of food deliveries made by the top 5 third…

Making Money from Messaging - WeChat versus Messenger

Part 3 in a series on how WeChat shines a light on the future of Messaging Apps in the West.

I drafted this series of articles based on my experience…

How Messaging Apps are breathing new life into QR Codes

Part 4 in a series on how WeChat shines a…

What Customer Feedback Questions Should You Ask in a Restaurant?

5 Ways to Capture Customer Feedback in Physical Locations

Why You should be using Messaging Apps for Customer Service Today

A typical WeChat day (1/4)

Part 1 in a series on how WeChat shines a light on the future of Messaging…

How to promote Facebook Messenger as a Customer Service Channel