Service Now Beginners Workshop Assignments

SECTION 1- Business Rules

• Create a table called ‘incident_temp’ with below two fields
   Incident Number
   Short Description
• Create a business rule, this should execute only whenever any new incident created…

ServiceNow Asset Management

When the CMDB focuses on configuration information interactions between CIs, asset management will rather…

How Client Scripts works in Service Now?

What is Client Script?

Steps to Integrate JIRA with ServiceNow

1. Install the JIRA integration POC update set in the instance by going to Retrieved…

Service Now Business Rules Assignments

BUSINESS RULES:-

1) Create an after update business rule on an incident table such that, whenever the incident goes into “Closed” state, we will trigger an email saying to a caller of the incident -

How to work with Events in Service Now?

• One use for system events in the ServiceNow platform is to control email notification for system activity, such as when incident records are updated, or change requests are assigned.
• There are a number of useful OOB events that…

How to verify what are all the changes made on a specific table or form?

This is a very common requirement to verify who and what all are the changes being done on a specific table or form.