How to Auto Close ‘Resolved’ Incidents after 7 days in Service Now

ServiceNow Virtual Agent

Introduction- Customer Service today, whether it’s serving external customers or your internal user-base, has some challenges. Many…

How to display variables on Task Form from Request Item

This is a very common and most useful requirement when working with Service Catalog Items.

Out of the box, whenever any catalog item is submitted, all the variables will be presented/shown on request item. It…

How to Display Custom icon images on Incident Form and in List View in Service Now

This blog explains how to display special icons on Incident form (Caller field) based on user profile settings.

ServiceNow | How to clear Cache in service now instance?

This blog explains about how to clear cache in Service now instance

Solution

<Service Now URL > /cache.do — Paste this on your browser.

How to add custom text and icon to fields based on specific conditions in Service Now

Requirement -

1. Based on ‘Caller’ attribute on Incident form, Display a text(Public Sector Employee) in red color right below the ‘Caller’ field

What is Glide Form? How it works ?

Glide form is normally used to customize the global applications and template applications which we have in the service now instance. With…

How to modify the favcon Icon in Service Now Portal and Console

This blog explains about how to modify the ‘Favcon’ icon in Service Now Portal

Solution

1. Open Active Service Portals ( Service Portals -> Portals)

ServiceNow | How to Email output of a specific report as a PDF attachment Periodically

Scenario: Capture outcome of a specific report into PDF and send out an email as an attachment to specific group or users in Service Now

How to Enable ‘Create New Filter’ for anyone

Problem: Allow anyone to ‘Create New’ filter in Service Now

What is Filter?

A filter is a set of conditions applied to a table in order to find and work with a subset of the data in that table. Users…