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User Experience
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Slalom.com
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Business Strategy
Slalom Customer Insight
Fresh perspectives to understand and engage your customers
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Business Strategy
Fraser Gray-Smith
in
Slalom Customer Insight
Nov 3, 2022
AI is Causing a Customer Experience Revolution
How organizations can use AI to improve customer…
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72
Fraser Gray-Smith
in
Slalom Customer Insight
May 27, 2022
Why Your Churn Model Isn’t Working
Instead of focusing on the model itself, focus on what you’re doing
…
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61
Sophie Shrimpton
in
Slalom Customer Insight
Oct 12, 2020
Unlock masterful service design blueprints
Service design blueprints provide the foundation to meet…
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91
Slalom Customer Insight Team
in
Slalom Customer Insight
Nov 6, 2019
You can’t evolve beyond your customers’ expectations, but you can evolve with them
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4