Slalom Customer Insight

The changing dynamics of fans and the fan-centric opportunity for sports franchises

Explore actionable approaches to empower your business and leverage generative AI in ways that exceed users’ expectations.

The US has never been as diverse as it is today. Soon, inclusiveness will be an inherent part of the customer experience.

Advancements with generative AI and LLMs are reigniting focus on customer experience, ease, and satisfaction.

Learn how a customer-centric approach can help you optimize your technology stack and future technology investments.

The telecommunications industry is at an important crossroads as evolving consumer needs reshape the ecosystem of customer expectations.

Yes, AI will take our jobs as we know them. But who said it will replace us?

Learn how leaders can create data-driven, personalized, and meaningful customer experiences at scale.

Learn how to create better customer interactions with L2C processes.

With customer loyalty up for grabs, learn why and how today’s leaders invest in customer experience.

How to charge more, ship slower, and maximize customer satisfaction

How Tableau Genie can provide a more impactful customer experience

“Time kills all deals.”

How organizations can use AI to improve customer satisfaction.

Determining how to engage your customers in the metaverse? Start with your core CX artifacts.

How shifts in consumer privacy and cookie deprecation are impacting digital marketing

In December 2021, President Biden signed Executive Order 14058 into existence and there was much rejoicing. But now what?

A guide to Slack’s new calling feature in a crowded video conferencing market.

The relationship between Voice of Experience (VoX) and product-led growth strategies

How to navigate the complex and ever-changing landscape of marketing technology

Introducing a new way to supplement first-party data, feed your AI algorithms, and connect to your customers like never before