Slalom Customer Insight

In a world full of shiny new tools, have we lost our patience for basic problem-solving?

The telecommunications industry is at an important crossroads as evolving consumer needs reshape the ecosystem of customer expectations.

Yes, AI will take our jobs as we know them. But who said it will replace us?

Learn how to create better customer interactions with L2C processes.

How Tableau Genie can provide a more impactful customer experience

“Time kills all deals.”

Determining how to engage your customers in the metaverse? Start with your core CX artifacts.

How shifts in consumer privacy and cookie deprecation are impacting digital marketing

In December 2021, President Biden signed Executive Order 14058 into existence and there was much rejoicing. But now what?

A guide to Slack’s new calling feature in a crowded video conferencing market.

The relationship between Voice of Experience (VoX) and product-led growth strategies

How to navigate the complex and ever-changing landscape of marketing technology

Introducing a new way to supplement first-party data, feed your AI algorithms, and connect to your customers like never before

A behind-the-scenes look at how Slalom approaches experience management.

Defining the metaverse, potential applications, enabling technologies, and engagement strategies for the next generation of internet.

Quick wins for gaining new customers and insights

The financial ramifications of BNPL for consumers and what retailers can do about it.

Discover the Four Key Process Activities Organizations Cannot Afford to Ignore.

Let’s break down the Buy Now, Pay Later (BNPL) trend and how retailers should approach enabling these capabilities for their customers.

Customer 360 and Customer Journey are joined at the hip.

As the healthcare industry shifts to digital-first experiences, there is a growing opportunity to leverage prescriptive technologies…