Archive of stories published by The Customer Service Zone

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Robert Bacal in The Customer Service Zone

Dec 6, 2020

Nonsense Numbers: $75 Billion Lost Due To Poor Customer Service….But Where Does It Go?

Robert Bacal in The Customer Service Zone

Dec 11, 2020

Introduction To “Radical Customer Service”

The Miserable State Of Customer Service in 2014, 2015…

Robert Bacal in The Customer Service Zone

Nov 30, 2020

Want To Submit To Customer Service Zone?

Share your customer service related articles — advice, experiences and success stories. Here’s how to get published.

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Robert Bacal in The Customer Service Zone

Nov 30, 2020

What Do Angry Customers Really Want From Me?

Many times, customers want to be heard and treated as…

1 response

Robert Bacal in The Customer Service Zone

Jun 11, 2021

Eleven Pillars Of Radical Customer Service

A different way of thinking about customer service…

Robert Bacal in The Customer Service Zone

Oct 31, 2018

Dealing With Angry, Difficult Customers

Nutshell Graphics, Part 1

Robert Bacal in The Customer Service Zone

Nov 30, 2020

Survey Based Research On Customer Behavior and Use of Social Media Often Very Misleading (Never Ending Customer…

Robert Bacal in The Customer Service Zone

Nov 30, 2020

Six Learning Points About Customer Experience — A Tale of Two Hotels

A customer speaks out on…

Amanda Greenhoe in The Customer Service Zone

Aug 12, 2021

24 Hours to Respond Customer Reviews

When your company is faced with negative reviews, how long do you have to respond? To answer…

Robert Bacal in The Customer Service Zone

Feb 25, 2021

Never Ending Interviews: Expecting Minimum Wage Customer Service Staff To Act As If They Are Slaves

These were the top 10 stories published by The Customer Service Zone; you can also dive into yearly archives: 2018, 2020, and 2021.

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