Nonsense Numbers: $75 Billion Lost Due To Poor Customer Service….But Where Does It Go?

Introduction To “Radical Customer Service”

The Miserable State Of Customer Service in 2014, 2015…

Want To Submit To Customer Service Zone?

Share your customer service related articles — advice, experiences and success stories. Here’s how to get published.

What Do Angry Customers Really Want From Me?

Many times, customers want to be heard and treated as…

Survey Based Research On Customer Behavior and Use of Social Media Often Very Misleading (Never Ending Customer…

Six Learning Points About Customer Experience — A Tale of Two Hotels

A customer speaks out on…

Shotgun Analysis of Customers Via Big Data As Likely To Mislead As Help

Much of our understanding of…

How to explain company policy when customer is angry?

Difficult Customer Help — Answering Angry…

Dealing With Negative Customer Comments In Social Media: Priorize, Triage

You don’t have to respond to all negative customer comments made about you on social media. In fact, often it’s not worth responding, because the people who saw the initial complaint are unlikely to even see your response. This is particularly true on…

Six Things You Need To Know About Social Media, Customer Service, and Angry Customers