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The Customer Service Zone
Contribute to and learn from customer service experts on all aspects of customer service, from dealing with abusive customers to use of technology to add value for customers.
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Interview
Robert Bacal
in
The Customer Service Zone
Jun 11, 2021
How Good Does Voice Recognition/Artificial Intelligence Have To Be To Be Useful For Customer Service
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Robert Bacal
in
The Customer Service Zone
Nov 30, 2020
The Three Different Worlds of Customer Service Perceptions — The Twain Shall Never Meet
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Robert Bacal
in
The Customer Service Zone
Nov 30, 2020
Shotgun Analysis of Customers Via Big Data As Likely To Mislead As Help
Much of our understanding of
…
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Robert Bacal
in
The Customer Service Zone
Nov 30, 2020
Survey Based Research On Customer Behavior and Use of Social Media Often Very Misleading (Never Ending Customer…
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