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Guru in The Weekly Enlightenment

Oct 24, 2016

The Missing Link in Your Support Stack: An Agent-Facing Knowledge Base

“What’s in your support stack?” If you ask a support leader this question there will be many obvious categories of products they might use: their ticketing solution, tools to build a customer-facing help…

6 Customer Support Lessons We Learned at Elevate Summit

A few weeks ago, Guru traveled to Palm Springs, California, for Elevate Summit, a peer-to-peer customer support event put on by the folks at cosupport. Guru is quickly becoming a part of the support stack, running alongside ticketing…

Bridging the Knowledge Gap in Your Account Based Marketing Strategy

Modern B2B marketing has centered around powerful marketing automation tools. And while these tools have been successful in generating large amounts of leads, they have flooded sales with leads outside of their…