Touchpoint

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Service Design Network in Touchpoint

Jun 2, 2021

Implementing Policy through Systemic Design

This article shows how a systemic design approach was used…

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Service Design Network in Touchpoint

Jun 2, 2021

Meet the service designer: Natalie Kuhn (she/her)

Along with fellow service design pioneers in the New…

Service Design Network in Touchpoint

Jun 2, 2021

Combining Service and Systemic Design in Norway’s Public Sector

Service Design is currently dominated…

3 responses

Service Design Network in Touchpoint

Dec 7, 2020

Embracing Change: Breaking Through the Rearview Mirror

Service Design Network in Touchpoint

Apr 8, 2020

A Flywheel Model of Change Management

Inspiring traditional change management through service design

Service Design Network in Touchpoint

Apr 8, 2020

Service Design and Agile

A Seamless Symbiosis. A successful case in the retail industry

Service Design Network in Touchpoint

Apr 8, 2020

Meet Patti Hunt

For this edition of the Touchpoint Profile, Editor-in-Chief Jesse Grimes speaks to Patti Hunt, founder and director of MAKE…

Service Design Network in Touchpoint

Mar 24, 2020

New Touchpoint issue, Vol. 11 No. 3 - Service Design and Change Management, is released!

Service Design Network in Touchpoint

Oct 28, 2019

Yes, No, Maybe: Experience Prototyping at Scale

Service Design Network

Service Design Network in Touchpoint

Oct 28, 2019

Ecosystems, Blueprints and Journeys — Oh My!

Toward a practice-oriented typology of service design…

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Touchpoint

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

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