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Touchpoint
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.
About 'Touchpoint'
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Implementing Policy through Systemic Design
Implementing Policy through Systemic Design
This article shows how a systemic design approach was used to support the implementation of a policy direction that touches multiple…
Service Design Network
Jun 2, 2021
Meet the service designer: Natalie Kuhn (she/her)
Meet the service designer: Natalie Kuhn (she/her)
Along with fellow service design pioneers in the New York City area, Natalie Kuhn helped establish the SDN New York Chapter. In the years…
Service Design Network
Jun 2, 2021
Combining Service and Systemic Design in Norway’s Public Sector
Combining Service and Systemic Design in Norway’s Public Sector
Service Design is currently dominated by a focus on the user journey and therefore is not sufficient in itself for highly complex public…
Service Design Network
Jun 2, 2021
Embracing Change: Breaking Through the Rearview Mirror
Embracing Change: Breaking Through the Rearview Mirror
How TELUS is reimagining the future of telecom through service design and digital transformation
Service Design Network
Dec 7, 2020
A Flywheel Model of Change Management
A Flywheel Model of Change Management
Inspiring traditional change management through service design
Service Design Network
Apr 8, 2020
Service Design and Agile
Service Design and Agile
A Seamless Symbiosis. A successful case in the retail industry
Service Design Network
Apr 8, 2020
Meet Patti Hunt
Meet Patti Hunt
For this edition of the Touchpoint Profile, Editor-in-Chief Jesse Grimes speaks to Patti Hunt, founder and director of MAKE Studios, a…
Service Design Network
Apr 8, 2020
New Touchpoint issue, Vol. 11 No. 3 - Service Design and Change Management, is released!
New Touchpoint issue, Vol. 11 No. 3 - Service Design and Change Management, is released!
Discover the newly published Touchpoint Vol. 11 No. 3 - Service Design and Change Management, and order your printed or digital copy now!
Service Design Network
Mar 24, 2020
Yes, No, Maybe: Experience Prototyping at Scale
Yes, No, Maybe: Experience Prototyping at Scale
Service Design Network
Service Design Network
Oct 28, 2019
Ecosystems, Blueprints and Journeys — Oh My!
Ecosystems, Blueprints and Journeys — Oh My!
Toward a practice-oriented typology of service design metaphors
Service Design Network
Oct 28, 2019
Meet Eleonora Carnasa
Meet Eleonora Carnasa
In this edition of the Touchpoint Profile, Editor-in-Chief Jesse Grimes speaks to Eleonora Carnasa, a Bulgaria-based service designer and…
Service Design Network
Oct 28, 2019
Making the Case for Service Design for Start-ups and Innovation
Making the Case for Service Design for Start-ups and Innovation
Applying our mindset and ways-of-working in a new frontier
Service Design Network
Aug 15, 2019
Meet Luis Alt
Meet Luis Alt
In this edition of the Touchpoint Profile, Editor-in-Chief Jesse Grimes speaks to Luis Alt, one of the studio’s founders. Established in…
Service Design Network
Aug 15, 2019
Designing an Innovative Municipal Organisation
Designing an Innovative Municipal Organisation
Using service design to enable city-wide innovation
Service Design Network
Aug 15, 2019
Demystifying India Through Service Design
Demystifying India Through Service Design
India is often described as ‘complex’ due to its diverse cultural, economic and social structures that make it challenging for companies…
Service Design Network
Apr 15, 2019
The Service Design Maturity Model
The Service Design Maturity Model
In the past years, many organisations have been working on pro — jects to improve service experiences. Increasingly, large -organisations…
Service Design Network
Apr 15, 2019
Meet Anna-Sophie Oertzen
Meet Anna-Sophie Oertzen
For this edition of the Touchpoint Profile, Editor-in-Chief Jesse Grimes followed up with Anna-Sophie Oertzen after meeting at an event in…
Service Design Network
Apr 9, 2019
‘Touchpoint’ comes to Medium
‘Touchpoint’ comes to Medium
Sharing a selection of articles from the Service Design Network’s journal with the broader community
Jesse Grimes
Feb 13, 2019
Using a Service Ecosystem to Quickly Grasp Complexity
Using a Service Ecosystem to Quickly Grasp Complexity
A unique visualisation to deliver insights right from the start of a service design project.
Service Design Network
Jan 29, 2019
Lara Penin: Meet the service designer
Lara Penin: Meet the service designer
For this issue of Touchpoint, Editor-in-Chief Jesse Grimes met with service design pioneer and educator Lara Penin, who has recently made…
Service Design Network
Jan 29, 2019
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