400 quotes to focus and motivate SaaS startups in 2018

Sometimes we need to sharpen the brain to make the most of the time we have and a simple quote can change the year.

How to use Intercom Metrics for your customer support to reduce churn and improve on-boarding

Examples of using Intercom Educate to reduce support time and grow

The Intercom Educate module lets you create a library of interlinked articles that answer questions. It reduces support time and gives…

How much does live chat increase conversions?

We run two very different SaaS startups using live chat and we’re going to list 36 public statistics on the benefits of live chat and tell you which of them…

6 Actionable tips to Improve Customer Onboarding and reduce SaaS churn rate

From working at a SaaS company, I can tell you, that poor customer onboarding can be your fastest downfall.

Intercom plugins that will transform different departments in your business

What can Intercom plugins do for your Sales, Marketing, Product and Customer Support?

Intercom has over 17,000 users, and is continuously growing. And with this growth, it…

Intercom Educate SEO

Hubspot doubled their already significant traffic by re-organising their content…

“No-one gives a sh*t about your product” and 5 more motivating customer success quotes

When a guy has repeatedly built companies worth up to $200m then it’s worth listening to his advice, even when he…

Why our customer success manager removed a discount that worked

We removed a 20% discount, for those who subscribed to our custom plan early, as it encourages ‘bad-fit’ customers and that costs everyone…