All stories published by Business Change and Business Process on January 12, 2011

Homepage

Open in app

All Stories published by Business Change and Business Process on January 12, 2011

All

2011

January

Jeff Yablon in Business Change and Business Process

Jan 12, 2011

Setting Expectations: The Key To Great Customer Service

Have you ever had a customer service representative, immediately after doing the opposite, speak the words “I hope I’ve provide you outstanding customer service today” as your contact with them ended?