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All Stories published by Business Change and Business Process on January 14, 2011
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Go to the profile of Jeff Yablon
Jeff Yablon in Business Change and Business Process
Jan 14, 2011

“The Julien Smith Model” & Customer Service

One more run at the wisdom of Julien Smith: Our final “Julien Smith is brilliant” angle? Customer Service.

Last week I wrote about Julien Smith’s common-sense diet plan. Based on a few simple ideas, it’s a great place to start…

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January 13, 2011
January 17, 2011
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Business Change and Business Process
Talking About Business Change is Easy. MAKING Business Change is Not.
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Go to the profile of Jeff Yablon
Jeff Yablon