Part 2 of 5: The Future — Our Prediction on 5 Social/Mobile Features to Redefine Customer Service

The Future of Mobile and Social Customer Service: Part 1

5 Takeaways for Empathy in Customer Care

Chatdesk is built on the premise that the most important part of customer care is…

3 Tips for effective “Whole Company Support”

We attended a customer experience meetup last week with professionals in the New…

5 strategies for handling a crisis on social media

#Engage 2016 pt 1 — Social customer care

Last month, we attended the Socialbakers Engage 2016 conference in Prague. There were ~1,200 people at the conference from 50+ nationalities. This post has a recap of our key takeaways on social customer care

Message volume is…

Everyone deserves a Human Connection in Customer Care