6 easy ways to break a chatbot

Or searching for the “chat” in chatbots

We chose Elixir to build our chatbot

And we’re glad we did!

Programming languages and innovation

Or the story of three attempts at introducing new programming…

Working with IBM Watson Conversation

A developer’s approach to the workspaces

Waiting on hold shouldn’t have to be so painful

If you have just 5 minutes to spare, go make a sandwich, not a chatbot!

Our journey in building a…

Adventures in bootstrapping chatbot NLU models

Building a truly conversational chatbot takes more than 30 minutes

5 reasons customer service chatbots must be part of your omnichannel strategy

Blended AI: The Genesys Vision for AI in Customer Experience