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Top Stories published by CXinnovations in 2018
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2018
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Linda Thibault
in
CXinnovations
Jun 11, 2018
The path toward conversational IVR
As any other customer facing channel, an IVR should offer a good user experience. It should be an…
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About
CXinnovations
A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.
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Conversational Interfaces
Ivr
Customer Experience
Editors
Yves Normandin
Charlotte Dab
Stéphane Séguin
Chantal Desrosiers
Bernard Prince
Nu Echo
Writers
Yves Normandin
Pascal Deschênes
Jean-Philippe Gariépy
Guillaume Voisine
Linda Thibault
Florian Parga
Alexandre D'Hersin
Jeremy Parent
Chantal Desrosiers
David Morand
Karine Dery
Laurence Dupont