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Top Stories published by CXinnovations in November of 2019
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2019
November
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Yves Normandin
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CXinnovations
Nov 25, 2019
Does your FAQ stand for Fail to Answer Questions? · Nu Echo
From FAQs to chatbots: Improve customer…
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October 2019
December 2019
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CXinnovations
A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.
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Customer Service
Naturallanguageprocessing
Conversational AI
FAQ
Chatbots
Editors
Yves Normandin
Charlotte Dab
Stéphane Séguin
Chantal Desrosiers
Bernard Prince
Nu Echo
Writers
Yves Normandin
Pascal Deschênes
Jean-Philippe Gariépy
Guillaume Voisine
Linda Thibault
Florian Parga
Alexandre D'Hersin
Jeremy Parent
Chantal Desrosiers
David Morand
Karine Dery
Laurence Dupont