Digital, hybrid and physical experience

A lot of services that rely on physical entities in the past has now been digitalized…

Spotify, Trader Joe’s, and Grubhub: Service Experiences in the 21st Century

Spotify: A Wholly Digital Service

Service Design — Digital, Physical, Hybrid

Your mission: choose three service experiences and document them graphically and with a paragraph of text.

Experience #1

Digital Service Only — Buying the Kindle version of Service Design: From Insight to…

Three Service Experiences

Digital Only: Duolingo

As I love to travel a lot, I love picking up bits and pieces of new languages. I never had enough time to take an intensive language at Carnegie Mellon, so over the years I have used Duolingo to learn. I have used it mostly to learn…

The Transition of Movie Renting

How movie renting has evolved due to the progression of digital technology and services

Documenting service experiences

Pinterest is a digital only service that manages customer experiences surprisingly well. It may also have to do with the fact that there’s really nothing that can go wrong. If you don’t like a particular pin, just keep scrolling. In terms of revenue, I don’t know if this…

3 Experiences

digital | LinkedIn
LinkedIn is, basically, social networking for professionals. It is a platform that eases the process of connecting and developing your professional network through several functions, i.e. a built-in messaging function that allows users to directly contact others without the hassle of…