When the Auditor General for Wales opens our shared learning seminars, he advocates well managed risk taking, as public services will not be able to continue in their current form.

As a West Walian, I don’t need an excuse to head back home. After all, as Ray Gravell famously said, “West is Best”. But since my visit to Ricoh’s Factory in Telford with Ideas UK, I’ve been intrigued by what public services can learn about…