Top stories published by Doing Service Design at the National Lottery Heritage Fund in 2019

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Doing Service Design at the National Lottery Heritage Fund

Top Stories published by Doing Service Design at the National Lottery Heritage Fund in 2019

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2019

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December

Ellie Craven in Doing Service Design at the National Lottery Heritage Fund

Apr 12, 2019

Shared purpose and a clear direction — building our first roadmap

Tom Steinberg in Doing Service Design at the National Lottery Heritage Fund

Mar 20, 2019

How we’re trying to do better at understanding what our users want

Paul Smith in Doing Service Design at the National Lottery Heritage Fund

Sep 27, 2019

How we design: Prototyping

This is the first in a series of blog posts about “how we design” at the National Lottery Heritage Fund.

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Ellie Craven in Doing Service Design at the National Lottery Heritage Fund

Jul 1, 2019

How we work and why it matters

Recently, some of our colleagues at the National Lottery Heritage Fund have asked us to explain more…

Ellie Craven in Doing Service Design at the National Lottery Heritage Fund

Sep 4, 2019

A Balsamiq prototype screen, showing a form page for grant applicants to add information about people working with them

Weeknotes: 22nd August — 4 September

We are the Digital Service Design team working at the National Lottery Heritage Fund. Our team…

Alice Kershaw in Doing Service Design at the National Lottery Heritage Fund

Apr 30, 2019

Exploring the digital landscape

Over the last six months I have been working with Tom Steinberg to bring in a new digital service design team into the Fund, to help us create a truly excellent grants and investment experience for our users. It has been a massive learning curve and whilst I understand…

Kerry Lyons in Doing Service Design at the National Lottery Heritage Fund

Jul 3, 2019

Naming our service

When working on a thing as a team, a service, it’s really important to spend time working out what you are going to call it —…

Alice Kershaw in Doing Service Design at the National Lottery Heritage Fund

Aug 1, 2019

The team sit around a table with papers on as Tom Steinberg gestures to a wall of post it notes clustered together.

The Age of Discovery

The last few months have been busy for the new Digital Design Team at the National Lottery Heritage Fund. We have been…

Ellie Craven in Doing Service Design at the National Lottery Heritage Fund

Oct 3, 2019

a laptop in the foreground, and print outs of some content to critique stuck on the wall behind

Week Notes: 18 September — 1 October

You can see all the things we’re working on and all the things we’ve worked on so far in our…

Jo Arthur in Doing Service Design at the National Lottery Heritage Fund

Mar 27, 2019

Listening to our users

As Tom said before, we’re working to help make the application process for funding from the National Lottery Heritage…

2020

These were the top 10 stories published by Doing Service Design at the National Lottery Heritage Fund in 2019. You can also dive into monthly archives for 2019 by using the calendar at the top of this page.

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Doing Service Design at the National Lottery Heritage Fund

Documenting our progress as we try to understand and serve people better

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