RAD Team Rituals & Rhythms

The right team rituals and rhythms can help foster culture, build a strong sense of team, and ultimately drive…

Building and Sharing Customer Insights

A guide to creating customer fact sheets

At Intercom, we obsess about our customers’ success, and for a researcher this is at the heart of what we do. In recent years we have increasingly focused on upmarket…

One RAD Year

December 14th marked my first Interversary — one year since I joined Intercom. I wanted to take some time to reflect on that year.

7 Lessons on driving impact with Data Science & Research

Last year I gave a talk at a Women in RecSys keynote series called “What it really takes to drive impact with Data Science in fast growing companies”. The talk focused on 7 lessons from my experiences building and evolving high…

You can’t always get what you quant: Bringing numbers to life through user research