Customer Service — The Tome

I’ve spent a long time thinking, contemplating, writing, and re-writing my thoughts and beliefs on Customer Service, at least within a SaaS environment. I will spend the next number of weeks and months sharing my thoughts and considerations on the topic.

What is Support to You and Me?

In the briefest manner, support exists to help others find the path they need to take for the journey. Put in a more literal sense: achieve results they need. It is to help customers utilize the system for their desired outcome. But what happens when someone is looking for…

Why Am I Invested in Support? Why Am I in Support for the Long Haul?

I believe in a better world. I believe in helping people, whether that’s to maximize their potential (e.g., personal trainer) or as a healing process (e.g., therapy). We live in community and need each other. I…

New Location. New Perspective.

We simply moved to a different floor. Same building. Same people.

Different outlook on the day.

That’s all it took. I saw the day, the work, the responsibilities in a new light. But sometimes we’re not always so fortunate to…

Why Do We Think We Can Teach About Support?

We are revolutionizing Support within FinTech. Our goal is not merely to build an…

Questions to Wrestle With: Why This?

I am writing honestly and candidly about serving the FinTech (Financial Technology) community…