I was listening to a Recode Media podcast episode with guest Paddy Cosgrove, the…
When I taught first-year college composition I always told students that the writing they did for me would be useful and…
I stood at the front of the room as people filed out. My latest presentation just ended in solid applause. I disconnected my…
This post was originally published to my newsletter subscribers (12k of them now). If…
Both James and I have been blogging for years, presenting for years, engaging on social media for years so you’d think writing our book would be easy. It’s not.
We set out to write a practical, conversational, usable book in Social By…
Reducing Friction in Work Starts with Psychology and Sociology Not Technology
Companies are always seeking ways to reduce friction in work. Doing so saves time and ultimately reduces costs and increases profits. And although process change and new technology certainly help, the biggest barriers are the ones in human…
When Jeff Gothelf and I published our second book, Sense & Respond earlier this year, it gave us the chance to talk to readers all over the world. We heard from people who are dealing with the digital disruption of the world — from managers working inside large companies…
One of our goals at Sense & Respond Press is to create a vital conversation across communities in business, technology, and innovation. Since these are fields…
A little-bit of hard-won wisdom I’ve managed to borrow* over the years.
