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Somia CX in Somia CX Thoughts

Apr 15, 2019

User Experience, Customer Experience and Service Design: How Do You Navigate Them?

1 response

Chelsea Effendi in Somia CX Thoughts

Sep 26, 2023

Railink: Thoughts and case study

(an independent study)

3 responses

Ketut Sulistyawati in Somia CX Thoughts

Oct 12, 2023

Systems Thinking in Design: Shifting Our Mindset

2 responses

Michelle Natalie in Somia CX Thoughts

Jan 23, 2022

A Guide to do Remote Design Research Synthesis

You’ve finished the in-depth interview with all of your respondents and have…

Fri Rasyidi in Somia CX Thoughts

May 3, 2019

MRT Jakarta Experience Evaluation — an Independent Study

We did a full day observation of MRT Jakarta…

2 responses

Somia CX in Somia CX Thoughts

Jul 10, 2019

How to Incorporate Service Design for Digital Transformation

Kara Andarini in Somia CX Thoughts

Oct 5, 2023

Systems Thinking in Design: Why is it important? — Part 2

These were the top 10 stories published by Somia CX Thoughts; you can also dive into yearly archives: 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, and 2025.

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Somia CX Thoughts

thoughts, inspirations, learnings, ideas, and anything to do with experience design, innovation, customer experience, user experience, service design, and design thinking

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User Experience, Customer Experience and Service Design: How Do You Navigate Them?

Systems Thinking in Design: What is it? — Part 1

Systems Mapping Tools & Design Levers

A Framework to Embed Systems Thinking into Design Thinking Process

Railink: Thoughts and case study

Systems Thinking in Design: Shifting Our Mindset

A Guide to do Remote Design Research Synthesis

MRT Jakarta Experience Evaluation — an Independent Study

We did a full day observation of MRT Jakarta…

How to Incorporate Service Design for Digital Transformation

Systems Thinking in Design: Why is it important? — Part 2