Conversational UI: 8 insights into smarter chatbot UX

by Philip Say

Are chatbots an important tool when you’re designing smarter customer experiences? Yes. Do they work? Not so much as you’d expect. For chatbots, digital assistants, self-service conversational user…

Design thinking and engineering: complementary disciplines, but very different cultures

How Artificial Intelligence is Transforming Retail

by Jennifer Walters

The less virtuous possibilities of AI have been making the news a lot recently. A pair of data scientists at the security company ZeroFOX have been experimenting with an AI designed to run a…

Chuck Norris and Redefining Success

by Gemma Wisdom

There is a small but devoted cult on the internet that firmly believes that Chuck Norris is the single toughest man in all human history. Gathered around that core are people who find the whole situation hilarious and delight…

Brand Communities: Bridging the Digital Divide

by Victoria Conway

The local coffee shop and the independent book store have always lived and died on the communities they have built up around themselves. Local businesses with any sense try to tie themselves to the people…

Look What You Made Me Do: Ulterior Motives in Design

by Gemma Wisdom

After several quiet months, American country-pop singer Taylor Swift has released another surprise single, which will play on repeat on every radio in the English-speaking world until we are as…